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Welfare advice

How we can help

Welfare Advice Service

The Welfare Advice Service is a team of experienced advisors who give comprehensive and confidential advice on all social security benefits, Tax Credits, grants, loans and discretionary payments.

Help with claim forms

We can help you to get the correct claim form and, where necessary, guide you through completing it. The rules for claiming benefit require a fully completed claim form. If questions are not answered, or are answered incorrectly, you could lose some of your benefit. If you need help completing the application form you can contact us on 01522 873382 and we can make an appointment for you to come into City Hall where one of the team will complete the form for you, alternatively if you are unable to come to City Hall we can visit you in your own home.

Calculation of Benefit Entitlement

Many people do not realise that they are entitled to benefits. They miss out because they don’t know that a particular benefit exists, or else they think that they have too much money coming in or too much in the bank to qualify. In fact, many benefits are paid no matter how much you have coming in. Means-tested benefits increase their rates regularly, and people who didn’t qualify for benefits such as Council Tax Reduction in the past, may now qualify. For further information contact us on 01522 873382.

The Welfare Advice Team can be contacted through our website by using the Welfare Advice Team Referral Form.

Alternatively, you can email us direct at welfare@lincoln.gov.uk

Welfare Advice Surgeries

The team also has outreach sessions throughout the city. These are held at the following locations:

  • Monday – Ermine Community Hub and Library (Ravendale Drive): 9am to 10.30am
  • Tuesday – Birchwood 1, Birchwood Community Hub (Larchwood Crescent) 9am to 11am
  • Tuesday – Emine Community Centre (Sudbrooke Drive): 1.30pm to 3.30pm
  • Wednesday – St Giles (Markham House, Swift Gardens): 9.45am to 11.45am
  • Thursday – Hartsholme Community Centre (Hemswell Avenue): 9am to 11am
  • Thursday – Moorland Community Centre (Moorland Ave): 11.30am to 1pm
  • Thursday – Metheringham LAP (15A High St, Metheringham) 9.30am to 11am
  • Friday – Birchwood 2, Birchwood Community Hub (Larchwood Crescent): 9.00am to 11am


Money Advice services

We offer money advice services which can provide:

  • Advice and information that may help you manage your financial affairs
  • Advice on ways you could increase your income
  • Advice on ways you could reduce your expenditure
  • Assistance with contacting people and organisations to whom you owe money, to negotiate rates of repayment on your behalf

Our money advice service is free and confidential for any of our residents.

Our team of Welfare Advisors can give advice and assistance if your debts and living costs are becoming difficult to manage. They can visit you at home or see you in our offices by arrangement with you.

Your adviser will carry out the following tasks:

  • Discuss with you a client agreement and disclosure authorisations and if you are happy to proceed will ask you to sign the agreement
  • Ask you to provide full and accurate details of your financial circumstances
  • Review your circumstances with you and provide advice and information that may help you manage your financial affairs
  • Advise you of ways you could increase your income
  • Advise you of ways you could reduce your expenditure
  • Contact people and organisations that you owe money to and negotiate rates of repayment where you authorise them to do so
  • Draw up a financial statement and budget where appropriate
  • Maintain contact with you on a regular basis while it is considered that money advice is of benefit to you

You will need to provide evidence of your income, expenditure, debts and other investments so that a full and accurate picture of your financial circumstances is known and discussions with you and other organisations and your creditors can be completed.

We will respect your confidentiality and treat you fairly, sensitively and respectfully at all times. Talking about your financial situation with someone else can be frightening and embarrassing.  We understand that.

How to use our Money Advice Service


You can use the link on our website which will take you to our online form. Here you can provide your contact details and relevant information and it will then be sent straight to our Welfare Advice Team.


Please call our Welfare Advice Team on 01522 873382


Please email the team at moneyadvice@lincoln.gov.uk

Self help pack:

You can find a Money Advice self-help pack on the National Debt Helpline website that might give you some ideas to help you manage your budget even if you don’t want to use our Money Advice Service, the pack includes:

  • How to work out your personal budget
  • Increasing your income
  • How to decide which debts to deal with first (priority debts)
  • How to work out offers of payment
  • How to deal with court procedures