Breaking the link between poor health and poverty
Helping with the cost of raising a child
Improving the condition of people’s homes
How we can help
Welfare Advice Service
The Welfare Advice Service is a team of experienced advisors who give comprehensive and confidential advice on all social security benefits, Tax Credits, grants, loans and discretionary payments.
Help with claim forms
We can help you to get the correct claim form and, where necessary, guide you through completing it. The rules for claiming benefit require a fully completed claim form. If questions are not answered, or are answered incorrectly, you could lose some of your benefit. If you need help completing the application form you can contact us on 01522 873382 and we can make an appointment for you to come into City Hall where one of the team will complete the form for you, alternatively if you are unable to come to City Hall we can visit you in your own home.
Calculation of Benefit Entitlement
Many people do not realise that they are entitled to benefits. They miss out because they don’t know that a particular benefit exists, or else they think that they have too much money coming in or too much in the bank to qualify. In fact, many benefits are paid no matter how much you have coming in. Means-tested benefits increase their rates regularly, and people who didn’t qualify for benefits such as Council Tax Reduction in the past, may now qualify. For further information contact us on 01522 873382.
The Welfare Advice Team can be contacted through our website by using the Welfare Advice Team Referral Form.
Alternatively, you can email us direct at firstname.lastname@example.org
Welfare Advice Surgeries
The team also has outreach sessions throughout the city. These are held at the following locations:
Money Advice services
We offer money advice services which can provide:
Our money advice service is free and confidential for any of our residents.
Our team of Welfare Advisors can give advice and assistance if your debts and living costs are becoming difficult to manage. They can visit you at home or see you in our offices by arrangement with you.
Your adviser will carry out the following tasks:
You will need to provide evidence of your income, expenditure, debts and other investments so that a full and accurate picture of your financial circumstances is known and discussions with you and other organisations and your creditors can be completed.
We will respect your confidentiality and treat you fairly, sensitively and respectfully at all times. Talking about your financial situation with someone else can be frightening and embarrassing. We understand that.
How to use our Money Advice Service
You can use the link on our website which will take you to our online form. Here you can provide your contact details and relevant information and it will then be sent straight to our Welfare Advice Team.
Please call our Welfare Advice Team on 01522 873382
Please email the team at email@example.com
Self help pack:
You can find a Money Advice self-help pack on the National Debt Helpline website that might give you some ideas to help you manage your budget even if you don’t want to use our Money Advice Service, the pack includes: