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Help with paying water bills

Posted on 30th December, 2015 by Lincoln Against Poverty

People struggling to pay their water bill may be entitled to different tariffs offered by Anglian Water.

Here’s some information on the types of help available.

Water direct

Those in receipt of Income Support, Job Seekers Allowance, Pensions Credit or Employment Support Allowance, the Benefits Office can arrange for payments to be made directly to us at Anglian Water. This would cover both your current charges and arrears, which includes any County Court Claims. For further information, please contact your local DWP Office or call 0800 975 5574.

Anglian Water Assistance Fund

If you’re not in receipt of any of the above,¬†Anglian Water¬†may still be able to help. You may be eligible to apply to the Anglian Water Assistance Fund. Charis Grants is an independent organisation which provides assistance to our customers who are experiencing financial hardship. You can find further details and download an application form by visiting www.anglianwater.co.uk/assistance or call 01733 421060 to request an application form.


Lite is designed to help people with a low disposable income. Those who are eligible for the tariff will be offered a discount on their water bill which will be determined according to individual circumstances and assessed by the Central and East Northamptonshire Citizens Advice Bureau. The Bureau will also be able to provide additional support and services, should you need them. You can apply for Lite by calling 0800 97 555 74 where there will be some preliminary checks and, if eligible, you’ll be referred for a full assessment. Alternatively you can apply online at www.anglianwater.co.uk/LITE.

You can download the posters with more information below.

Anglian Water poster

Anglian Water poster